Crackle FAQ

General Questions

What is Crackle?

Crackle is an entertainment network that offers hassle-free streaming of your favorite movies, hit TV series and can't-miss Crackle Originals—at zero cost. Whether you’re a comedy, action or drama addict, with fresh daily programming and weekly premieres, there’s always something new to stream.

Is it really free to watch hundreds of Hollywood movies and thousands of TV episodes?

Yes, Crackle really is free. Keep in mind that charges from your data carrier may apply.

Can I download movies and TV shows?

Crackle is currently available for streaming only. But you can stream unlimited hours of movies, TV shows and Crackle Originals on your favorite devices.

Can I use Crackle on 3G and Wi-Fi?

Absolutely. Crackle works on 3G and Wi-Fi on supported devices. Wi-Fi is recommended to ensure smoother playback.

Why is there advertising?

By allowing ads, Crackle brings you hundreds of your favorite movies and TV shows—all for free.

I’m outside of US, CA, UK and AU, can I watch Crackle?

Yes. Crackle is also available in Canada, Australia and in 18 countries across Latin America.

Video Questions

Why is a title I wanted to watch no longer available?

Like many networks, Crackle licenses content for a limited period, depending on the title. Sign up with Crackle to receive alerts on new and returning titles.

Why won’t my selected content play?

Crackle requires an Internet connection (Wi-Fi or 3G) to stream movies. Wi-Fi is recommended to ensure smoother playback. 

Personalizing Your Experience 

Can I create a list of my favorite movies and TV shows?

Yes. Sign in and select "Watch Later" from the navigation menu to add your favorite titles to your list.

What is a “Watch Later” list?

Your “Watch Later” list lets you to keep all your favorite movies, TV shows and Crackle Originals in one easy-to-stream place.

How do I add a title to Watch Later?

Select "Watch Later" at the bottom of the video player to add that title to your Watch Later list. When the desired title's been added, a check mark appears next to the title.

Where can I find my Watch Later list?

Access your Watch Later list from the navigation menu by pressing the "Watch Later" button.

Why does my Watch Later list look different when I view it on a different device?

Movies and TV shows can vary by device depending on licensing agreements; however, most Crackle movies, TV shows and Originals are available on every device.

How do I remove a title from my Watch Later list?

To remove a title from your "Watch Later" list on an iOS device, select the item and press the “Watch Later” button. Once removed, the check mark next to the title will disappear. On Android devices, press and hold the item, then select “Delete.” To completely empty your queue, select the “Clear” button.

What is the History section and where can I find it?

History is a list of the titles you've watched. It can be found under the “Profile” button.

How do I continue watching a title from where I left off?

Make sure you are signed in to enjoy easy pause-and-resume streaming. Simply select “Continue Watching” from the navigation menu to view your unfinished titles.

Can I share my favorite titles with friends?

Yes. Sign in to Crackle to share your favorite titles on Facebook, Twitter and other social apps.

Does Crackle offer closed captioning?

Certain Crackle titles offer closed captioning, though the option is turned off by default. To turn on closed captioning, select the gear icon located at the bottom of your video player, and select "On." To change caption settings, select "Options." The caption settings allow you to change languages when available. Once the changes have been made, select "Done" to apply changes.In the U.S., Crackle complies with the closed captioning requirements set forth in the Twenty-First Century Communication and Video Programming Accessibility Act, and follows the Best Practices set forth in Section 79.1(k)(1) of the FCC’s rules, 47 C.F.R. § 79.1(k)(1), for programming produced as of the effective date of such rules.


TOS and Privacy Policy

Our Terms of Service and Privacy Policy can be accessed from the More menu, About Crackle option.